Help Centre
My Order
If you experience any problems during the checkout process, please contact our Shop Team as soon as possible so that we can resolve the issue.
If you’re seeing the status ‘Payment Problem’ don’t worry this can be easily solved.
Before re-entering any card details you’ll need to make sure that the expiry date and billing address are correct. We also recommend checking funds in the account.
If you’ve done all that and still can’t fix the problem then please contact our Shop Team who’d be happy to help.
You can track your order here by submitting your Order ID and Postcode.
How do I change my order?
Unfortunately, once you have placed an order, no changes can be made.
You can try to cancel your order and then place it again. You can cancel through your account.
How do I cancel my order?
We are sorry to hear that you want to cancel your order.
If there is anything we might be able to do before you cancel, then please contact our Oral-B Shop Team through your account to see if they can help.
If not, this can be done by simply logging into your account on the website and clicking on the relevant order. There will be two buttons, 'Ask' and 'Cancel'. By clicking on the cancel button you can cancel that order. You will then be given the option of cancelling the entire order or individual items.
You will receive an email when the items have been successfully cancelled. We recommend that you do not place a new order until you have received that confirmation.
It may be that cancelling is no longer an option because the order is almost ready to be dispatched. Items in stock will be dispatched as soon as possible to ensure you receive them quickly.
If you are no longer able to cancel the order, you can return the item. For more information, please see Returns Policy
Your account lists all the orders you have placed with us in the past.
If you need further information, please contact our Oral-B Shop Team through your account.
Your orders will be displayed as 'Problem with payment', 'Processing' or 'Dispatched’. Click on the respective order to view its status.
The email you receive when your order is shipped will also state when you can expect to receive it.
If you need further information, please contact our Shop Team through your account.
We are really sorry to hear you have received the wrong item, sometimes things can go wrong but don't worry as we can help. Please message our Oral-B Shop Team through your shop account.
We will need to know the following information so that we can fix this for you:
1. Order Number
2. Incorrect item received
3. The correct item ordered
As soon as we have looked into what went wrong, we will let you know what we plan to do next by sending you an email.
Sometimes we ship items separately to ensure they arrive as quickly as possible.
Your shipping confirmation email will confirm which items in your order have been dispatched to you. If the missing item is not in the email, you will have to wait a little longer.
If the missing item does appear in the shipping confirmation email, please contact us through your account on the site where our Shop Team will assist you.
We take pride in our products so we are sorry to hear you have received your order damaged. We take every care to ensure your delivery arrives exactly as we sent it, however things can sometimes get damaged in transit. So that we can look into this for you, please contact our Oral-B Shop Team to tell us more.
Please do not throw the item away, we may ask for pictures of the damage to ensure we take measures to prevent it happening again in the future.
As soon as we have looked into what went wrong, we will let you know what we plan to do next by sending you an email.
Click on the order you want to view to find out more. If the order has been sent tracked then you will be able to click through to track it from your account.
The email we sent you regarding the dispatch of your order will also let you know when we expect the order to arrive.
If you can’t find the information that you need, click on ‘Message’ within your account to contact our Shop Team or speak to us across Live Chat.
We strive to get our products back in stock as quickly as possible. There may occasionally be a delay, if this happens we will contact you.
Your account lists all the orders you have placed with us in the past.
Your orders will be displayed as 'Problem with payment', 'Processing' or 'Dispatched’. Click on the respective order to view its status.
The email you receive when your order is shipped will also state when you can expect to receive it.
If you need further information, please contact our Shop Team through your account.
We want all of our customers to enjoy their products so if you’re not happy with your order then you can send it
back to us.
All we ask is that you let us know that you don’t want the order within 14 days of receipt and make sure the products have not been opened or used.
To get the order back to us safely please to log-in to your account and contact our Oral-B Shop Team.
You can also refer to our Returns Policy page for more information.
If you have already used your product and you are not fully satisfied, you can check if the 30-day Money Back Guarantee would apply for you.
The invoice will be provided via email along with the shipping confirmation.
In case you have not received your invoice, you can contact our Shop Team who will be happy to request this for you.
Once an invoice has been requested, this will be processed within 1 working day.
Delivery
All our delivery options can be found in Delivery Information page.
Log in to your shop account and simply enter a new delivery address at checkout by clicking on 'enter new address.' Always check the new address carefully before you pay.
Please note that the address cannot be changed after you submitted your order. If the address you entered is incorrect you would need to cancel the order via your account or contact our Shop Team for assistance.
Once logged in, you will see each individual order that you have placed with us. Select the one that you want and you will be provided with all the details you need about that order
We will also send you a dispatch email as soon as your order is on the way.
Your account lists all the orders you have placed with us in the past.
If you need further information, please contact our customer service through your account.
Your orders will be displayed as 'Problem with payment', 'Processing' or 'Dispatched’. Click on the respective order to view its status.
The email you receive when your order is shipped will also state when you can expect to receive it.
If you need further information, please contact our customer service through your account.
My Account
It's easy to create an account at our Oral-B Online Shop. Please head over to our sign up page to register.
Don't worry, just click on 'Forgotten your password?' on the login page and you will receive an email with instructions on how to reset it.
Your new card details will be saved once your order has been placed. This means that next time around you can order your Oral-B products with ease. You can manage your saved payment cards by clicking into ‘Payment Cards’ under Account Settings in your account.
Log-in to your account and you will see a range of categories at the bottom of the page under ‘Account Settings’.
If you don't want to receive our exclusive offers and promotions then you can log-in to your account and select the 'Email Preferences' option to make this change.
Don't forget, you can choose to re-subscribe at any time.
Offers & Promotions
Using a promo code is very easy.
When you have finished shopping, click on the shopping cart to view your order. Below the items in your shopping cart will be a box with the text 'Enter discount code here'. Enter the discount code and press 'add' to ensure it is applied.
Please note that promo codes are case sensitive, so ensure correct capitalization when entering them.
If the discount code does not work, make sure you are not trying to use more than one discount code. You can only use one discount code per order. Sometimes the discount code in question may not be valid on the items in your shopping cart.
Are you still having problems? Then contact our customer service through your account on the site.
The dentist coupon is a physical voucher given by our partnered dentists to their community.
The voucher is only valid on selected pre-approved products on our store. Customers will need to shop via the pre-approved selected dentist catalogue which can be accessed through this link rather than through the site main catalogue.
In order to successfully apply the discount, the code will need to be entered at the check-out stage.
Please note that codes are case sensitive, so ensure correct capitalization when entering them.
Please note that only 1 discount code can be used per order and the code can only be used once.
The voucher is only valid for new subscribers who are signed into their accounts on shop.oralb.co.uk, so do ensure that you are signed in. The voucher is only valid for their first purchase, from a minimum order value of £60. It will not work on orders below the minimum order value.
The below the items in your shopping cart, there will be a box with the text 'Enter discount code here'. Enter the discount code and press 'add' to ensure it is applied.
*Please note that only 1 discount code can be used per order
For a full refund for your Oral-B electric toothbrush brush, please return all items (i.e. your handle, refills, charging unit, accessories) with your original cash register receipt to the address below within 30 days of purchase.
UK Oral B Products MBG
Dept PX415
PO Box 13263
Galashiels
TD1 9AJ
ROI Procter & Gamble
Dept PX415
Oral B Products MBG
PO Box 596
Dublin 14
If you have any questions or concerns regarding this promotion or your product, please call our Consumer Care team on 0800 731 1792 email us via the contact us page on our website: Contact Us
Full Term & Conditions can be found by clicking here.
Contact Us
Oral-B product related queries:
You can reach our Careline Team Mon-Fri from 9AM-5PM at 08007311792 (UK ) or 1800509448 (IRE)
or via email using this contact form: Oral-B | Contact Us (oralb.co.uk)
Oral-B Shop related queries (e.g. ordering, shipping, billing):
Call our Oral-B Shop Team Mon-Fri from 9AM-5PM at 08001488689 (UK) or message them via your shop account.
Our Shop Team will also be happy to help via our live chat with queries related to your Oral-B shop order. You can find this at the bottom of the Help Centre (FAQ) page.
Product Information
We are very happy to be able to provide a product recomender to meet your unique needs. Please click here to access the product recommender.
For safety reasons, electric shavers intended for use in the bathroom and in close proximity to water must plug into a 2 pin shaver socket, to reduce the potential risk of electric shock.
In UK homes 3-pin sockets are not allowed to be fitted in bathrooms unless they are 3 meters away from water.
These UK 2 pin plugs should fit in the shaver sockets that many bathrooms in the UK are equipped with.
If you do not have a shaver socket in your bathroom you can use a 2 to 3 pin converter plug (also known as conversion plug), to allow your toothbrush to be used in conventional 3-pin sockets elsewhere in the house.
We strongly recommend you use a conversion plug that bears British Standards certification (BS 1363-5:2008).
Note that a converter plug is not the same as a travel adaptor.
It’s understandable to want to test-out a rechargeable electric toothbrush before buying a hi-tech one for the first time. While your dental professional is the best person to ask for a recommendation, you may also consider some affordable, entry tier options (Oral-B Pro 3). They’re ideal for people who are curious about giving power toothbrush a try but want a taste of what it’s like first.
Keep your oral health goals in mind when choosing an electric toothbrush. When shopping for an electric toothbrush, some things to consider include your individual brushing needs and other benefits, in addition to the types of replacement or refill brush heads you prefer.
If you're looking for whiter teeth, consider a model with a whitening mode. While most electric toothbrushes feature similar built-in brushing options, Oral-B electric toothbrushes (as of Smart Series 4) takes it one step further by using Bluetooth® technology to sync up with your smartphone by using our Oral-B app and provide you with real-time feedback on your brushing habits. One of our most breakthrough features, available with the award-winning Oral-B iO Series, is the revolutionary A.I. Recognition and Position Detection Technology which guides you to cover all the areas of your mouth, so you never miss a zone. Choosing the right electric toothbrush for your specific oral health needs helps you achieve better results and a more enjoyable brushing experience.
https://shop.oralb.co.uk/best-toothbrush-for-you.listWe offer a range of kids products. Please visit the following link where you can explore the range and get useful brushing tips https://shop.oralb.co.uk/electric-toothbrushes/for-children.list
The Oral-B Kids Rechargeable Electric Toothbrush is an advanced electric toothbrush for kids. The rotating brush head does more of the work to help your child automatically remove more plaque than a manual toothbrush.
Best of all, our electric toothbrushes for kids are compatible with the free, interactive Disney Magic Timer™ App by Oral-B which helps your kids brush for a dentist-recommended 2 minutes! Available to download for both Android and iOS devices.
https://play.google.com/store/apps/details?id=com.pg.oralb.oralbapp&hl=en_GB&gl=US
Oral-B offers a variety of replacement heads to ensure you can find the one that best suits your oral care needs. We have a range that fits all of our Oral-B series (except iO). For the iO series we have a specific range.
The below brush heads fit all of our electric toothbrush handles (except Oral-B iO). Browse below our entire line of Oral-B replacement brush heads.
- CrossAction: 16° degree angled bristles for superior* plaque removal
- Sensitive Clean: for a gentle clean, comes with ultra-thin bristles that are tough on plaque but gentle on gums
- 3D White: its polishing cup removes surface stains for whiter teeth as of day 1
The below brush heads fit all the iO Electric Toothbrush handles:
- iO Ultimate Clean: tuft-in-tuft structure with 16 degree-angle bristles remove up to 100% more plaque for cleaner teeth and healthier gums*
- iO Gentle Care: the gentlest iO Refill for a smooth brushing experience. Cushioning outer ring with thinner filaments to protect gums, high density of extra soft bristles for a gentle clean
Oral-B (excl. iO) brushing modes (depending on model)
- Daily Clean (tooth symbol): Standard mode for daily cleaning. All Oral-B rechargeable brushes have this mode. Daily Clean mode does not illuminate on the brushing mode display.
- Deep Clean (tooth with + symbol): For an intense clean feeling: extends brushing time for a deep and thorough clean (3 minutes in total - 1 minute longer than the other modes).
- Pro Clean (tooth with + symbol): For an intense clean feeling: will provide faster movements of the bristles.
- Sensitive (feather symbol): Gentle, yet thorough cleaning for sensitive areas. Operates at a lower speed for a gentle clean. Might be a good choice for first-time users.
- 3D White/Whitening (diamond symbol): Gently polishes to remove surface stains.
- Massage/Gum Care (wavy lines symbol): Gently stimulates gums. Is slightly slower compared to Daily Clean and Sensitive with more pulsating/massaging sensation. Great for gentle cleaning along the gum line.
- Tongue Clean (tongue symbol): Tongue cleaning for occasional or everyday use. Removes odor-causing bacteria.*
Oral-B iO Brushing modes (depending on model)
- Daily Clean: Standard mode for daily cleaning
- Sensitive: Gentle, yet thorough cleaning for sensitive areas
- Gum Care: Gentle massage of gums
- Whitening: Polishing for occasional or everyday use
- Intense Clean: For an extraordinary clean feeling (operated with a higher speed)
- Super Sensitive: Super gentle cleaning for extra sensitive areas
- Tongue Clean: Tongue cleaning for occasional or everyday use*
*When operating the «Tongue Clean» mode, we recommend using a Sensitive Clean brush head (for all except iO series) or a Gentle Care brush head (iO series only). You can brush your tongue either with or without toothpaste. Brush the whole area of your tongue systematically in gentle movements. The recommended brushing time is 30 seconds; the motor stops after 30 seconds.shing time is 30 seconds; the motor stops after 30 seconds.
Please visit our Oral-B Service page to find all suitable product parts, like chargers, for your specific Oral-B product.
Please visit our Oral-B Service page to find all suitable accessories for your specific Oral-B product.
Warranty & Service
If your Oral-B electric toothbrush develops a fault within the 2 year warranty period (3 years if you have completed our warranty extension registration), you can get your device serviced in the UK by our service centre partner, Olympic Shavers.
Olympic Shavers will repair or replace your Oral-B electric toothbrush free of charge, provided it meets our warranty terms and conditions.
For In Warranty Service: You can submit your details via the online portal by clicking here or alternatively calling Olympic Shavers on 0115 773 0002.
When returning your toothbrush, ensure it is packaged suitably to withstand normal freight handling. We recommend you obtain a proof of postage/shipping. Our warranty will cover product repair or replacement and shipping costs.
For Out of Warranty Service: You can still send your electric toothbrush to Olympic Shavers as they offer a free repair estimate service.
How long will the process take? Once Olympic Shavers has received your toothbrush, please allow for up to 5 days to receive your replacement. This applies to all cases, whether in or out of warranty. Should they have any questions or if you are requesting an estimate they will be in touch, otherwise your toothbrush will be restored to full working order and returned to you.
http://www.service.oralb.com
For In Warranty Service: You can submit your details via the online portal by clicking here or alternatively calling our service centre partner, Olympic Shavers, directly on 0115 773 0002.
For Out of Warranty Service: You can still send your electric toothbrush to Olympic Shavers as they offer a free repair estimate service.
Your Oral-B warranty starts on the day of purchase and runs for 2 years. If your Oral-B product is defective during the warranty period, the affected component will be exchanged with a new, original replacement part of equal or greater specification.*
The warranty does not cover cosmetic damage such as scratches, or damage caused by:
- Normal wear and tear
- Accident, misuse, dirt or water
- The product being tampered with
- Improper use
- Repairs carried out by agents not authorized by Oral-B/Braun
- Failure to take proper care of the product, including recharging
- The product being altered or used for commercial purposes
Note: Only electric devices are covered under warranty – accessories are not included (examples are travel case, brush head holder, smartphone holder)
*The Service Center will send you a like-for-like technical replacement, or if this is not possible a device of a higher specification.
If you need information about where to get your Oral-B electric products serviced (in warranty or out of warranty) visit www.service.oralb.com.
If you have bought your toothbrush directly from our Oral-B Shop, you'll receive an email after purchase that confirms the +1 year warranty extension. There is no need to register separately.
If you have bought your product elsewhere, you can register your Oral-B electric toothbrush for an additional 1 year extended warranty if you sign up within 2 years from date of purchase. Click here to apply for the extended warranty. You will need to enter personal details and details of your brush, so make sure you have it to hand when registering.
Once registered, you will receive an email to confirm your extended warranty registration. If you don’t have an email address, please get in touch with our Oral-B Careline Team via our contact us page, we will then be able to assist you with the registration. Please keep your email confirmation or registration confirmation and receipt safe, as you will need to send a copy in the unlikely event that you need to make a claim against our general warranty terms and conditions during the extended period.
Refunds & Returns
We try not to make things complicated, log-into your account to contact our Oral-B Shop Team and they’ll do the rest.
You’ll need to tell them the reason for the return so they can choose the best option for you.
Please refer to our Returns Policy page for more information.
We want all of our customers to enjoy their products so if you’re not happy with your order then you can send it
back to us.
All we ask is that you let us know that you don’t want the order within 14 days of receipt and make sure the products have not been opened or used.
To get the order back to us safely please to log-in to your account and contact our Oral-B Shop Team.
You can also refer to our Returns Policy page for more information.
If you have already used your product and you are not fully satisfied, you can check if the 30-day Money Back Guarantee would apply for you.
For a full refund for your Oral-B electric toothbrush brush, please return all items (i.e. your handle, refills, charging unit, accessories) with your original cash register receipt to the address below within 30 days of purchase.
UK Oral B Products MBG
Dept PX415
PO Box 13263
Galashiels
TD1 9AJ
ROI Procter & Gamble
Dept PX415
Oral B Products MBG
PO Box 596
Dublin 14
If you have any questions or concerns regarding this promotion or your product, please call our Consumer Care team on 0800 731 1792 email us via the contact us page on our website: Contact Us
Full Term & Conditions can be found by clicking here.
Please note that it can take up to 14 working days until your return is processed and your refund or replacement is confirmed.
If you haven't heard about your returm after 14 working days, please reach out to our Oral-B Shop team through your account.
Please note that it can take up to 14 working days until your return is processed.
Once your refund is confirmed, it should be returned to your account within 5 working days and we’ll send you an email to let you know it’s on its way!
If you don’t receive your refund and it’s been 10 working days since you received our email, then you’ll need to contact our Shop Team through your account
Other Information
Please refer to our Terms and Conditions page.
Please refer to our Privacy Policy page.
You have the right to ask what personal data we hold about you.
You can request this information by contacting the Shop Team service through your account on the site.
If you experience any problems during the checkout process, please contact our customer service department as soon as possible so that we can resolve the issue.
Oral-B product related queries:
You can reach our Careline Team Mon-Fri from 9AM-5PM at 08007311792 (UK ) or 1800509448 (IRE)
or via email using this contact form: Oral-B | Contact Us (oralb.co.uk)
Oral-B Shop related queries (e.g. ordering, shipping, billing):
Call our Oral-B Shop Team Mon-Fri from 9AM-5PM at 08001488689 (UK) or message them via your shop account.
Our Shop Team will also be happy to help via our live chat with queries related to your Oral-B shop order. You can find this at the bottom of the Help Centre (FAQ) page.
Please refer to our WEEE Recycling Page for more information.
Recycle your Old Oral-B Electric Toothbrushes in Ireland
To initiate the recycling process, kindly visit our recycling page. There, you will find comprehensive information guiding you on the safe and convenient return of your used handles. We assure you that this service comes at no additional cost.Thank you for your commitment to environmental sustainability.
INVOICES
You now have the ability to view your invoices via the account section instead of having to request one to be generated for you.
- Log in to your account
- Go to the Order Details page
- Select the order you'd like to request an invoice for
- Your invoice will be available under the "View Invoices" button
Please note: the Invoice Generator will not be available if you use Guest Checkout
Still need help?
Call our Oral-B Shop Team on 0800 208 8765 (UK).
Available Mon-Sat 8am – 5pm.
For product related queries please contact our Oral-B Careline: Oral-B | Contact Us (oralb.co.uk)
