Help Centre
My Order
You can track your order here by submitting your Order ID and Postcode.
How do I cancel my order?
We are sorry to hear that you want to cancel your order.
If there is anything we might be able to do before you cancel, then please contact our Customer Service team through your account to see if they can help.
If not, this can be done by simply logging into your account on the website and clicking on the relevant order. There will be two buttons, 'Ask' and 'Cancel'. By clicking on the cancel button you can cancel that order.
You will receive an email when the items have been successfully cancelled.
It may be that cancelling is no longer an option because the order is almost ready to be dispatched. Items in stock will be dispatched as soon as possible to ensure you receive them quickly.
If you wish to return the items, please see our Returns Policy.
How do I change my order?
Unfortunately, once you have placed an order, no changes can be made.
You can try to cancel your order and then place it again. You can cancel through your account.
If you are no longer able to cancel the order, you can return the item. For more information, please see our Returns Policy.
Select the order you want to cancel. You will then be given the option of cancelling the entire order or individual items.
You will receive an email from us if the cancellation was successful. We recommend that you do not place a new order until you have received that confirmation.
Returning an item is very easy and can be done in 3 steps:
Step 1:
Go to"My Account" and select the product you want. Then click on the "Return" button and follow the instructions.
Step 2:
After going through all the steps, please download and print the return label you received. Pack your product securely and stick the return label on the outside of the package to send the product back free of charge. Hand in the product to the designated parcel shop.
Step 3:
Once we have processed your return, you will receive a confirmation email from us. All successful returns will be credited to the original payment method.It may take 3-5 business days for the refund to appear in your account. For more information on the return procedure, please click HERE
If you have further questions or problems with the return of your desired product, please contact our customer service who will be happy to help you.
Your account lists all the orders you have placed with us in the past.
If you need further information, please contact our customer service through your account.
Your orders will be displayed as 'Problem with payment', 'Processing' or 'Dispatched’. Click on the respective order to view its status.
The email you receive when your order is shipped will also state when you can expect to receive it.
If you need further information, please contact our customer service through your account.
We are really sorry to hear you have received the wrong item, sometimes things can go wrong but don't worry as we can help. Please send us a message through your account.
We will need to know the following information so that we can fix this for you:
1. Order Number
2. Incorrect item received
3. The correct item ordered
As soon as we have looked into what went wrong, we will let you know what we plan to do next by sending you an email.
Sometimes we ship items separately to ensure they arrive as quickly as possible.
Your shipping confirmation email will confirm which items in your order have been dispatched to you. If the missing item is not in the email, you will have to wait a little longer.
If the missing item does appear in the shipping confirmation email, please contact us through your account on the site where our customer service department will assist you.
We take pride in our products so we are sorry to hear you have received your order damaged. We take every care to ensure your delivery arrives exactly as we sent it, however things can sometimes get damaged in transit. So that we can look into this for you, please contact us to tell us more.
Please do not throw the item away, we may ask for pictures of the damage to ensure we take measures to prevent it happening again in the future.
As soon as we have looked into what went wrong, we will let you know what we plan to do next by sending you an email.
Click on the order you want to view to find out more. If the order has been sent tracked then you will be able to click through to track it from your account.
The email we sent you regarding the dispatch of your order will also let you know when we expect the order to arrive.
If you can’t find the information that you need, click on ‘Message’ within your account to contact our Customer Service team or speak to us across Live Chat.
We strive to get our products back in stock as quickly as possible. There may occasionally be a delay, if this happens we will contact you.
It is easy to keep an eye on your orders through your account.
You will also receive a confirmation email once your order is on its way.
Once you log in to the site you can view any order you have placed with us. Click on the order you want to know more about for further details.
We want every customer to be satisfied with their items. If you are not satisfied with an item, you can return it.
You can only return an item if it is in good condition, in its original packaging and if you contact us to return it within 14 days of receiving the order.
To ensure that the items reach us in good condition, please contact our customer service through your account on the site. They can help you further with the address where the items should be sent.
You can also refer to our Returns Policy page for more information.
Delivery
Of course you can! Simply enter a new delivery address at checkout by clicking on 'enter new address.' Always check the new address carefully before you pay.
All our delivery options can be found in Delivery Information page.
Once logged in, you will see each individual order that you have placed with us. Select the one that you want and you will be provided with all the details you need about that order.
We will also send you a dispatch email as soon as your order is on the way.
Your account lists all the orders you have placed with us in the past.
If you need further information, please contact our customer service through your account.
Your orders will be displayed as 'Problem with payment', 'Processing' or 'Dispatched’. Click on the respective order to view its status.
The email you receive when your order is shipped will also state when you can expect to receive it.
If you need further information, please contact our customer service through your account.
My account
Your new card details will be saved once your order has been placed. This means that next time around you can order your Oral-B products with ease. You can manage your saved payment cards by clicking into ‘Payment Cards’ under Account Settings in your account.
Log-in to your account and you will see a range of categories at the bottom of the page under ‘Account Settings’.
Don’t worry, if you visit our login page and select 'Forgotten your password?' then you can enter the email address registered and we will send you instructions on how to get this reset.
Using a promo code is very easy.
When you have finished shopping, click on the shopping cart to view your order. Below the items in your shopping cart will be a box with the text 'Enter discount code here'. Enter the discount code and press 'add' to ensure it is applied.
If the discount code does not work, make sure you are not trying to use more than one discount code. You can only use one discount code per order. Sometimes the discount code in question may not be valid on the items in your shopping cart.
Are you still having problems? Then contact our customer service through your account on the site.
It's easy to create an account at shop.oralb.co.uk. Please head over to our sign up page to register.
Don't worry, just click on 'Forgotten your password?' on the login page and you will receive an email with instructions on how to reset it.
If you don't want to receive our exclusive offers and promotions then you can log-in to your account and select the 'Email Preferences' option to make this change.
Don't forget, you can choose to re-subscribe at any time.
Product Information
We are very happy to be able to provide a product recomender to meet your unique needs. Please use the following link to access the product recomender: https://shop.oralb.co.uk/best-toothbrush-for-you.list
Keep your oral health goals in mind when choosing an electric toothbrush. When shopping for an electric toothbrush, some things to consider include your individual brushing needs and other benefits, in addition to the types of replacement or refill brush heads you prefer.
If you're looking for whiter teeth, consider a model with a whitening mode. While most electric toothbrushes feature similar built-in brushing options, Oral-B electric toothbrushes (as of Smart Series 4) takes it one step further by using Bluetooth® technology to sync up with your smartphone by using our Oral-B app and provide you with real-time feedback on your brushing habits. One of our most breakthrough features, available with the award-winning Oral-B iO Series, is the revolutionary A.I. Recognition and Position Detection Technology which guides you to cover all the areas of your mouth, so you never miss a zone.  Choosing the right electric toothbrush for your specific oral health needs helps you achieve better results and a more enjoyable brushing experience.
We offer a range of kids products. Please visit the following link where you can explore the range and get useful brushing tips https://shop.oralb.co.uk/electric-toothbrushes/for-children.list
Best of all, our electric toothbrushes for kids are compatible with the free, interactive Disney Magic Timerâ„¢ App by Oral-B which helps your kids brush for a dentist-recommended 2 minutes! Available to download for both Android and iOS devices.
https://play.google.com/store/apps/details?id=com.pg.oralb.oralbapp&hl=en_GB&gl=US
The below brush heads fit all of our electric toothbrush handles (except Oral-B iO). Browse below our entire line of Oral-B replacement brush heads.
- CrossAction: 16° degree angled bristles for superior* plaque removal
- Sensitive Clean: for a gentle clean, comes with ultra-thin bristles that are tough on plaque but gentle on gums
- 3D White: its polishing cup removes surface stains for whiter teeth as of day 1
The below brush heads fit all the iO Electric Toothbrush handles:
- iO Ultimate Clean: tuft-in-tuft structure with 16 degree-angle bristles remove up to 100% more plaque for cleaner teeth and healthier gums*
- iO Gentle Care: the gentlest iO Refill for a smooth brushing experience. Cushioning outer ring with thinner filaments to protect gums, high density of extra soft bristles for a gentle clean
- Daily Clean (tooth symbol): Standard mode for daily cleaning. All Oral-B rechargeable brushes have this mode. Daily Clean mode does not illuminate on the brushing mode display.
- Deep Clean (tooth with + symbol): For an intense clean feeling: extends brushing time for a deep and thorough clean (3 minutes in total - 1 minute longer than the other modes).
- Pro Clean (tooth with + symbol): For an intense clean feeling: will provide faster movements of the bristles.
- Sensitive (feather symbol): Gentle, yet thorough cleaning for sensitive areas. Operates at a lower speed for a gentle clean. Might be a good choice for first-time users.
- 3D White/Whitening (diamond symbol): Gently polishes to remove surface stains.
- Massage/Gum Care (wavy lines symbol): Gently stimulates gums. Is slightly slower compared to Daily Clean and Sensitive with more pulsating/massaging sensation. Great for gentle cleaning along the gum line.
- Tongue Clean (tongue symbol): Tongue cleaning for occasional or everyday use. Removes odor-causing bacteria.*
Oral-B iO Brushing modes (depending on model)
- Daily Clean: Standard mode for daily cleaning
- Sensitive: Gentle, yet thorough cleaning for sensitive areas
- Gum Care: Gentle massage of gums
- Whitening: Polishing for occasional or everyday use
- Intense Clean: For an extraordinary clean feeling (operated with a higher speed)
- Super Sensitive: Super gentle cleaning for extra sensitive areas
- Tongue Clean: Tongue cleaning for occasional or everyday use*
*When operating the «Tongue Clean» mode, we recommend using a Sensitive Clean brush head (for all except iO series) or a Gentle Care brush head (iO series only). You can brush your tongue either with or without toothpaste. Brush the whole area of your tongue systematically in gentle movements. The recommended brushing time is 30 seconds; the motor stops after 30 seconds.
Please visit www.shavers.co.uk where you will be able to purchase Oral B chargers.
Please visit www.shavers.co.uk where you will be able to purchase a range of Oral B accessories.
Money Back Guarantee promotion For a full refund for your Oral-B electric toothbrush brush or Aquacare, please return your handle, refills and charging unit with your original cash register receipt to the address below within 30 days of purchase.
UK Oral B Products MBG
Dept PX415
PO Box 13263
Galashiels
TD1 9AJ
ROI Procter & Gamble
Dept PX415
Oral B Products MBG
PO Box 596
Dublin 14
If you have any questions or concerns regarding this promotion or your product, please call our Consumer Care team on 0800 731 1792, or chat online/email us via the contact us page on our website:https://www.oralb.co.uk/en-gb/contact-us
Full term & conditions: If you have purchased a qualifying Oral-B product (see Point 3 for products which do not qualify) from any retailer and have not loved it, we will refund the purchase price provided you apply within 30 days of purchase and no later than 30 days following the date on the receipt. Please note; proof of purchase is required and the offer is limited to a single application per brand per household.
Terms and conditions
- This offer is open to all residents in the UK and ROI aged 18 years and over.
- The offer is limited to a single application per household. No bulk or third party applications will be accepted.
- Kids Star Wars and Frozen variants do not qualify for the money back guarantee programme.
- The product can be purchased from any retailer and the value on the receipt must be listed in GBP (£) or EUR (€).
- To claim; please return your qualifying Oral-B (see Point 3 for products which do not qualify) and include any refills included with your original purchase / charging unit and your proof of purchase to one of the above mentioned addresses. You must include a letter detailing; your name and full address (incl. postcode) product/model purchased, date of purchase, purchase price and reason for return. Returns to be made to the address below within 30 days of purchase. We suggest you obtain proof of postage. Note: Return postage costs are not included in the Money Back Guarantee.
- Claims must be made within 30 days of purchase and no later than 30 days following the date on the receipt. Applications received later than 30 days will be rejected.
- Incomplete, misdirected or late submissions will not be accepted. Proof of posting will not be accepted as proof of delivery. Responsibility cannot be accepted for lost, damaged or delayed returns and /or their contents.
- The qualifying Oral-B product being returned must appear the receipt. If the product is not detailed on the receipt or the applicant does not have a receipt, the application will not be processed.
- The Promoter will refund the actual purchase price paid for a maximum of one qualifying Oral-B product purchased, as evidenced by the receipt. A cheque to that value will be sent to the name and address supplied; please allow 28 days, after receiving your product at the return address, for your cheque to arrive.
- The refund amount does not include postage costs for the return of the qualifying Oral-B product (see Point 3 for products which do not qualify).
- This does not affect your statutory rights.
- Your personal details will only be used for the purposes of administering this promotion and for no other purposes. For more information on our privacy policy, please visit: https://www.pg.com/privacy/english/privacy_statement.shtml#why
Promoter - Procter & Gamble UK, Weybridge, Surrey, KT13 0XP.
Warranty
Please contact the manufacturer's service centre here
Olympic Shavers will repair or replace your Oral-B electric toothbrush free of charge, provided it meets our warranty terms and conditions.
For In Warranty Service: You can submit your details via the online portal by clicking here or alternatively calling Olympic Shavers on 0115 773 0002.
When returning your toothbrush, ensure it is packaged suitably to withstand normal freight handling. We recommend you obtain a proof of postage/shipping. Our warranty will cover product repair or replacement and shipping costs.
For Out of Warranty Service: You can still send your electric toothbrush to Olympic Shavers as they offer a free repair estimate service.
How long will the process take? Olympic Shavers aims to process your toothbrush within 1 working day of receipt. This applies to all cases, whether in or out of warranty. Should they have any questions or if you are requesting an estimate they will be in touch, otherwise your toothbrush will be restored to full working order and returned to you.
Once registered, you will receive an email to confirm your extended warranty registration. If you don’t have an email address, please get in touch with us via our contact us page, we will then be able to assist you with the registration. Please keep your email confirmation or registration confirmation and receipt safe, as you will need to send a copy in the unlikely event that you need to make a claim against our general warranty terms and conditions during the extended period.
The warranty does not cover cosmetic damage such as scratches, or damage caused by:
- Normal wear and tear
- Accident, misuse, dirt or water
- The product being tampered with
- Improper use
- Repairs carried out by agents not authorized by Oral-B/Braun
- Failure to take proper care of the product, including recharging
- The product being altered or used for commercial purposes
*The Service Center will send you a like-for-like technical replacement, or if this is not possible a device of a higher specification. The Service Center may not be able to supply a toothbrush of the same color.
If you need information about where to get your Oral-B electric products serviced (in warranty or out of warranty) visit www.service.oralb.com.
Returns
Returning an item is very easy and can be done in 3 steps:
Step 1:
Go to"My Account" and select the product you want. Then click on the "Return" button and follow the instructions.
Step 2:
After going through all the steps, please download and print the return label you received. Pack your product securely and stick the return label on the outside of the package to send the product back free of charge. Hand in the product to the designated parcel shop.
Step 3:
Once we have processed your return, you will receive a confirmation email from us. All successful returns will be credited to the original payment method.It may take 3-5 business days for the refund to appear in your account. For more information on the return procedure, please click HERE
If you have further questions or problems with the return of your desired product, please contact our customer service who will be happy to help you.
Other Information
What measures has shop.oralb.co.uk taken to protect you, the customer from COVID-19?
According to the World Health Organisation (WHO), the chance of contracting COVID-19 from an inanimate object is very small.
Shop.oralb.co.uk monitors the situation closely and follows any official advice carefully.
At shop.oralb.co.uk we have taken prudent measures to protect our employees and to protect you, the customer.
We recommend that you consult the WHO website for the latest advice on COVID-19.
To give you more insight into the measures we,shop.oralb.co.uk, have taken regarding the threat of COVID-19, we would like to inform you of the following:
All shop.oralb.co.uk staff have received additional education and training on hand hygiene.
Additional hand sanitizers have been placed at each workstation.
We are following the UK government guidelines and support employees who have to self-isolate for 7 days if they are worried or have flu-like symptoms, a high temperature or a persistent cough.
In addition, we are taking extra precautions to reduce contact with so-called transmission points in all our buildings and workstations.
All our delivery services will continue to operate normally, with no change to delivery times.
Please refer to our Terms and Conditions page.
If you experience any problems during the checkout process, please contact our customer service department as soon as possible so that we can resolve the issue.
Please refer to our Privacy Policy page.
You have the right to ask what personal data we hold about you.
You can request this information by contacting the customer service through your account on the site.
Please refer to our WEEE Recycling Page for more information.
Once an invoice has been requested, this will be processed within 1 working day.
To request an invoice, please contact our Customer Service Team.
Still need help?
Live Chat
Call our Customer Service team on 08001488689 (UK) & 1800509448 (Ireland).
Monday to Friday available between 8am to 8pm and Saturday 9am to 4pm.
Please note we are closed on Sundays and Bank Holidays.
