Returning an item is simple and can be completed in 3 easy steps.
1. START YOUR RETURN ONLINE
If something isn't quite right, we'll give you 14 days to return your order. To start your return, log in to your online account, enter your order number and email and select the returns button. From there, select the item you'd like to return. If you're returning an item that's faulty or incorrect, a message box will be presented after following the above steps. Please provide more information on your order, and a member of our customer service team will get in touch to help resolve this.
2. ARRANGING THE RETURN
We will then provide you with a number of options for returning your item so that you can choose the one that is the most convenient for you. If your return falls outside of any of these services, you will be redirected towards customer services for support.
3. WHAT'S NEXT?
Once you have selected your returns service, you will be provided with a QR code and emailed a return label. If your order isn't eligible for free returns, you will be asked to provide your card details to pay for the return, and will be provided with the returns label upon doing so. You will then have an extra 14 days to return your order to us. Please return your items in their original packaging, sealed securely and make sure you retain proof of postage.