Money Back Guarantee
How does the 30-day Money Back Guarantee promotion work?
For a full refund for your Oral-B electric toothbrush brush,
please return your handle, refills and charging unit with your original cash register
receipt to the address below within 30 days of purchase.
UK Oral B Products MBG
Dept PX415
PO Box 13263
Galashiels
TD1 9AJ
ROI Procter & Gamble
Dept PX415
Oral B Products MBG
PO Box 596
Dublin 14
If you have any questions or concerns regarding this promotion or your product, please call our Consumer Care team on 0800 731 1792, or chat online/email us via the contact us page on our website: Contact Us
Full-term & Conditions:
If you have purchased a qualifying Oral-B
product (see Point 3 for products which do not qualify) from any retailer and
have not loved it, we will refund the purchase price provided you apply within
30 days of purchase and no later than 30 days following the date on the
receipt. Please note; proof of purchase is required and the offer is limited to
a single application per brand per household.
Terms and conditions
1. This offer is open to all residents in the UK
and ROI aged 18 years and over.
2. The offer is limited to a single application
per household. No bulk or third party applications will be accepted.
3. Kids Star Wars and Frozen variants do not
qualify for the money back guarantee programme.
4. The product can be purchased from any retailer
and the value on the receipt must be listed in GBP (£) or EUR (€).
5. To claim; please return your qualifying
Oral-B (see Point 3 for products which do not qualify) and include any refills
included with your original purchase / charging unit and your proof of purchase
to one of the above mentioned addresses. You must include a letter detailing;
your name and full address (incl. postcode) product/model purchased, date of
purchase, purchase price and reason for return. Returns to be made to the address
below within 30 days of purchase. We suggest you obtain proof of postage. Note:
Return postage costs are not included in the Money Back Guarantee
6. Claims must be made within 30 days of
purchase and no later than 30 days following the date on the receipt.
Applications received later than 30 days will be rejected.
7. Incomplete, misdirected or late submissions
will not be accepted. Proof of posting will not be accepted as proof of
delivery. Responsibility cannot be accepted for lost, damaged or delayed returns
and /or their contents
8. The qualifying Oral-B product being returned
must appear the receipt. If the product is not detailed on the receipt or the
applicant does not have a receipt, the application will not be processed
9. The Promoter will refund the actual purchase
price paid for a maximum of one qualifying Oral-B product purchased, as
evidenced by the receipt. A cheque to that value will be sent to the name and
address supplied; please allow 28 days, after receiving your product at the
return address, for your cheque to arrive.
10. The refund amount does not include postage
costs for the return of the qualifying Oral-B product (see Point 3 for products
which do not qualify).
11. This does not affect your statutory rights.
12. Your personal details will only be used for the purposes of administering this promotion and for no other purposes. For more information on our privacy policy, please visit:https://www.pg.com/privacy/english/privacy_statement.shtml#why
